Viewing 3 posts - 16 through 18 (of 18 total)
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  • Hi Jason,

    I received the details you had shared.
    The site does not have the license key activated.

    Please note that, the plugin will receive updates only when the license key is activated under Ultimate floating widgets PRO -> License & updates page.

    We don’t need to activate the license key on your staging site and that is fine.

    Could you please share the following details?
    1) Your order ID
    2) A screenshot of the “ultimate floating widgets pro -> licence and updates page” on your production site?


    [email protected]

    Update: Turns out the license key was configured for a dev site domain, one that no longer exists. By deactivating and re-activating the plugin license in my WordPress admin site, the key configuration was updated to be that of the correct production web site domain.

    Thanks, Aakash, for your help with this! All good now.

    Thanks for confirming. Marking this as resolved!

Viewing 3 posts - 16 through 18 (of 18 total)
  • The topic ‘Updating Ultimate floating widgets – Pro from version 2.5 to 2.8 isn’t working’ is closed to new replies.

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