[Ryan Ewer]

I am trying to integrate Announcer Pro into my site hydroblok.com/hydroblok3 I have the the announcement created and in the preview it is working perfectly but when I push to the live site, it isn’t displaying at all.

Preview:

View post on imgur.com

Live:

View post on imgur.com

[Ryan Ewer]

I have now put the banner to display across the entire site at hydroblok.com. When I am logged into WordPress, I see the banner but I don’t see it when I am not logged in. I am using Elementor as the builder and have a sticky header but not sure why I can see it perfectly when I am logged into WordPress but not see it at all when I am not. Any help would be appreciated as I need to get this out for my client.

[Aakash Chakravarthy]

Hi Ryan,

Sorry for the late reply.

My guess is that there is some WordPress caching plugin active on your website. So guest users are seeing a cached page where the announcement is not inserted.

Can you please try after clearing the cache in the plugin and see if the announcement is shown?

Thanks,
Aakash

[Ryan Ewer]

It was working perfectly for a few days but is now not showing again. I am seeing it in preview but not on live. I have tried it in and incognito browser but it is not working. Please help review the problem.

[Aakash Chakravarthy]

Hi Ryan,

1) Have you reviewed the settings configured under the “Display” tab? Is it set to “immediate”?
2) Are there any rules configured under “location rules” tab?

On your website, I can see the announcement working nicely. Is there any other announcement? If yes, can you please share the announcement ID?

Thanks,
Aakash

[Ryan Ewer]

Aakash,

We actually found that the WP Rocket plugin was activated and this negatively impacts the Announcer plugin. As soon as we disabled WP Rocket, the Announcer bar started working. Are you aware of an issue with that plugin?

[Aakash Chakravarthy]

Hi Ryan,

It might be that the WP Rocket is showing you old cached page when the plugin is enabled.

Please clear the WP Rocket cache and check it out.

Announcer works in a very simple way. So when WP rocket caches the page, it should contain the announcer plugin working on it. This way the page will cache along with announcer.

If you notice the issue again, please see if you need to reconfigure WP Rocket settings. If issue persists, please send me the page URL where it is not seen.

Thanks,
Aakash

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