Hello, for some reason when i create a widget box, i cant see the close button, its either closed and i cant open it, or its open and i cant close it.
if i load an empty widget, i see the button, but when i select a widget, it desapears. im loading a chat within an iframe
I was trying to use another plugin to manage code snipets, seems that its not compatible, once i used the WP “custom html widget” its now working.
Thanks for using Ultimate floating widgets.
Both open and close button will not be displayed when “trigger for the widget box” is set to “Automatic on scroll”.
But I guess that is not case in your side ?
Can you please share your website URL ? It would be easy for me to find the issue.
I used the default WP code widget and it worked. it was not working when using xyz HTML to manage snippets.
Thank you, but its not possible as its a test environment, and not publicly available. It seems like a compatibility issue between the 2 plugins.
Ok.. if you can confirm if it is the script that is causing the issue. Then you can share me the script. I ‘ll try it on my site and see what I can find..
As of now I cannot guess any reason why close button disappears.. your input can fix any bug if it is true.
i can send it to you privately, its a MS PowerApps Chat Bot whithin an iframe, it works, it just does not work if i use it through XYZ HTML Snippets plugin
Ok sure.. please double confirm if your custom code is the one causing the issue. You can then pass it on t me via my contact form
I’ll see what I can do.
I dont think its the code, since its working now, i just did not use the xyz plugin.
Ok cool … so looks like all good now !
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