Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Julia Hess
    Participant

    My Facebook share counter was working, and now only shows 0 on all posts. I have the Fb app ID and app secret numbers in. Does my account need to be business verified or individually verified? Thank you for your help and your plugin!

    Hi Julia,

    Thanks for using WP Socializer.

    It is not required for the app to be verified.

    Can you please share a blog post which had some like count ?
    Let me see what went wrong.

    Thanks,
    Aakash

    Julia Hess
    Participant

    Sure thing.

    DIY Dryer Ball Spray


    I am pretty sure this post had at least 11 FB shares.

    Hi Julie,

    Yes, as I can see in facebook the page has 11 likes.

    I think there is some issue with the API key.
    I need to see the error thrown by Facebook.

    Can you please share the Facebook app ID and app secret you have configured under WP Socializer –> Settings page to my contact form below ?

    Contact

    PS: You have a nice website there !

    Thanks,
    Aakash

    Hi Julia,

    I received the email.

    The APP ID and the keys look good. No issues in that.
    It seems like a Facebook is not returning the correct count for external people.

    I saw the count using other tools outside, they all return 0.


    This is some problem on the Facebook side and beyond our control.
    I think you can ignore this for now and have a look after some days.

    You can also manually check the count on this page – https://www.sharedcount.com/
    If you can see a count there, your website should also show one.

    Thanks,
    Aakash

    Julia Hess
    Participant

    Interesting! Alright well I appreciate you checking. Guess I’ll just wait to see if fb gets there stuff together haha. Have a great weekend!

    Hi Julia,

    It seems we may never get Facebook share count for applications like this.

    Facebook has stopped this considering some “privacy concerns” (not sure what)

    Reply from facebook support below.
    https://developers.facebook.com/support/bugs/318897266426699/?comment_id=319463206370105

    I’ll update the plugin on the same.

    Thanks,
    Aakash

    Julia Hess
    Participant

    Weird! Well that’s a bummer but thank you so much for the information!

Viewing 8 posts - 1 through 8 (of 8 total)
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