[katherinewood]

I have the widget to only show on desktop yet when we view it on mobile it’s showing, and we are unable to remove it.
What’s going wrong?

mobile view
https://phonicshero.com/wp-content/uploads/Screenshot-2025-07-10-at-09.13.51.png
settings:
https://phonicshero.com/wp-content/uploads/Screenshot-2025-07-10-at-10.16.38.png

[Aakash]

Hi Katherine,

Sorry for the late reply.

Do you have any caching plugin installed on your website? If yes, then you must be viewing the cached page before the “mobile only” option was enabled.

Can you please clear cache and try again? Please let me know if the issue exists.

Thanks,
Aakash

[Author]

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